Contact us by phone or email, and one of our experienced technicians will respond promptly to your request with professionalism and friendliness.
Frequently Asked Questions
What kind of tasks can I request with a Support Ticket?
A Support Ticket is ideal for individual technical tasks and bug fixes. Typical examples include:Fixing errors in the Checkout or the Shopping Cart.Minor CSS/Design changes (e.g., changing colors, hiding specific elements).Resolving issues with outgoing emails (SMTP/Communication).Investigating error messages and system logs (error logs).Configuring or troubleshooting a module that is not functioning correctly.
Does a Support Ticket cover unlimited working hours?
No. A Support Ticket typically corresponds to a specific amount of working time (e.g., 1 hour of technical support) or the resolution of a single, well-defined issue.
What happens if the problem is complex?
If, during our initial assessment, we determine that the issue requires more time than a single Ticket covers (e.g., it involves several hours of custom programming), we will inform you immediately with a cost and time estimate before taking any further action.
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