Can a Chatbot close sales and reduce phone calls for "Where is my order?"; With Talos, the answer is a resounding "Yes".
Talos was designed with modern E-commerce in mind. It features specialized tools that bridge the gap between customer support and increasing conversions.
Direct Sales Through Chat Talos doesn't just respond with text. It can display Product Cards directly within the chat and allow for Add-to-Cart actions for WooCommerce and Magento 2 stores, even supporting products with variations (variable products).
Automated Order Tracking (Courier Tracking) The #1 question in customer service is solved automatically:
The customer provides their email and Order ID within the chat.
Talos confirms the details with the store.
It retrieves the tracking number (voucher) and checks the status across 7 supported courier services (ACS, Speedex, ELTA, Courier Center, Geniki, BestRate, DHL).
Smart Tip: Without a valid order, no unnecessary courier API calls are made, saving resources (0 credit waste)!
Smart Workflows & Lead Generation The platform gives the business absolute control through advanced Workflows:
Proactive Messages & Exit Intent: Talos initiates the conversation or intervenes when the user is about to leave the site.
Lead Capture: Data collection with custom fields directly within the chat.
Handoff to Human: If the customer needs a human agent, Talos transfers the conversation and sends an auto-reply email.
A/B Testing Prompts: Test different approaches (e.g., 10%-90% split) to see what works best.
Talos protects your E-shop by featuring Rude User Blocking, GeoIP Filters, and keeping API keys encrypted (Server-side only).
